service and repairs

Espresso Machine Service and Repair Switzerland

Your espresso machine has been running reliably for years – then suddenly it drips under the brew group, the boiler no longer heats, the steam wand doesn’t work or the pressure gauge is acting up. Instead of buying a new machine, many things can be serviced. We service and repair espresso machines and grinders, with a focus on Rocket and La Marzocco; depending on the brand and the work, this is done by our workshop, a specialist workshop in Switzerland or the general importer. Clear, quick and with a cost cap: up to your amount, we repair without checking with you; above it, you first receive a cost estimate.

Which service issues?

Typical service and repair issues: brew group service (seals, shower screen, solenoid valve), boiler service (heating element, pressure switch, PID calibration), descaling (for copper boilers only by specialists), pump replacement, steam wand repair, regular inspection (recommended annually, with seal replacement and function check).

For which brands?

Our focus is on Rocket Espresso and La Marzocco. For Bezzera, Torre and Victoria Arduino, we work with the general importer. For other brands (ECM, Profitec, Quick Mill, Mahlkönig grinders), get in touch – we’ll quickly tell you whether and how we can help.

When is a service needed?

Immediately: the machine drips, won’t switch on, the boiler doesn’t heat, the pressure gauge shows an error, the steam wand doesn’t work. Preventively (annually): seal replacement, PID calibration, function check – especially worthwhile for older machines (5+ years). After water damage or a fall: safety check recommended.

How does a service work?

Step 1: You request the service with the brand, model, serial number and a description of the problem, and set your cost cap. Step 2: We get in touch and clarify the process with you. Step 3: You drop the machine off in Bern or Zürich or, by arrangement, send it to us or have it picked up. Beforehand or when you drop it off, you pay a deposit of CHF 400 incl. VAT, which we credit to you in full. Shipping and pickup are not included: we only ship with insurance and charge the actual costs. Pack the machine very well, ideally in the original packaging. Step 4: We inspect the machine; up to your cost cap, we repair without checking with you; above it, you first receive a cost estimate. Step 5: We carry out the service, and you collect the machine or we send it back to you. Duration: typically 1–2 weeks depending on the work involved and spare part availability.

Preventive care

Much can be prevented with good care. Daily backflush (water), weekly backflush with Urnex Cafiza, regular grinding chamber cleaning with Grindz, water filtration with Brita. More in our cleaning collection.

Frequently asked questions

Which brands are serviced?

Focus: Rocket Espresso and La Marzocco. For Bezzera, Torre and Victoria Arduino, we work with the general importer. For other brands (ECM, Profitec, Quick Mill, Mahlkönig grinders, Eureka), get in touch – we’ll quickly tell you whether and how we can help.

How long does a service take?

Typically 1–2 weeks depending on the work involved and spare part availability. In urgent cases (café operations at a standstill), priority handling is possible.

How much does a service cost?

You can see the service packages per brand above, incl. VAT. We charge for repairs based on time and materials: up to your cost cap without checking with you; above it, you first receive a cost estimate for CHF 150 incl. VAT plus shipping; if you approve the repair, we credit you CHF 75. Before your appliance comes to us, you pay a deposit of CHF 400 incl. VAT, which we credit in full. All the rules: Service Terms.

What can I do myself?

Daily backflush, weekly backflush with cleaning agent, visually check the seals, change the water filter. For any work inside the machine (boiler service, seal replacement, PID calibration), it’s better to rely on specialists – incorrect work can affect the guarantee.

What about the guarantee?

We give a 6-month workshop guarantee on the work carried out and the parts fitted. Mandatory statutory rights remain reserved. Details: Service Terms clause 9.

What if the repair costs more than a new machine?

For high-value machines (La Marzocco, larger Rocket models), a service is almost always worthwhile. For older or less expensive machines, we discuss alternatives – sometimes upgrading to a newer model makes more sense in the long run.