Contact

Contact, online advice and order support

Our online shop is the central place for our range, product comparisons, advice and orders. Behind the shop is a real team with a roastery, cafés, showrooms and practical experience with espresso machines, coffee grinders, accessories and coffee. You can complete your purchase fully online; visiting a location is not required.

Questions about an order

Email [email protected] or call +41 76 789 15 79. For an existing order, including the order number helps us identify your request faster.

Advice before buying online

For initial guidance, use Jackson, our interactive coffee tools and our comparison pages at any time. For individual questions, larger setups or a binding clarification, contact our team by email, phone or the contact form.

Showrooms and cafés as proof of expertise

Our Bern and Zurich locations are a roastery, café and showroom. We work there every day with the equipment and coffees offered online. Online customers benefit from the same product knowledge, sensory expertise and service experience, whether or not they visit us.

Bern

Address: Gerberngasse 44, 3011 Bern
Opening hours: Monday to Saturday, 10:00 to 18:00
More about Bern

Zurich Oerlikon

Address: Hagenholzstrasse 50b, 8050 Zurich
Opening hours: Tuesday to Saturday, 10:00 to 17:00
More about Zurich Oerlikon

Information that helps us assist you

For product or technical questions, please include the exact model, your goal and, for an existing problem, when it started. For order questions, add the order number. The information on the relevant product page and your order or job confirmation remains binding.

Email: [email protected]
Phone: +41 76 789 15 79