First aid for your coffee

Something not quite right with your machine, grinder or the taste? Here you get help around the clock — honest, manufacturer-approved and without being put on hold. First the quick self-help, then Jackson, and if need be: us in person.

Ask Jackson — around the clock. Jackson is our AI coach in the chat here on the website: he answers all your questions — from product recommendations to settings and troubleshooting — instantly, 24/7. Just click the oval Jackson box at the bottom centre of your screen — it opens the chat.

First Aid guides

Espresso machines →
Runs too fast or only drips, no steam, leaking, won’t heat up — the 12 most common problems with safe steps, clear stop lines and an honest hand-off to service. Water & descaling →
The top topic in Switzerland: measure hardness, prevent problems with Brita & Apax, descale in line with the brand — and know when the machine belongs in service. Grinders & scales →
Clogged, zero point gone, static, Acaia acting up — the 10 most common problems with Varia, Weber, Comandante, Option-O, Eureka and Acaia. Milk & foam →
NanoFoamer, Flick and Rhino: won’t froth, won’t turn silky, adjusting the thermometer — plus foam technique to practise. Cleaning & care →
How often to clean machine, grinder and milk system, and with which product — plus cleaning plan at a glance.

Filter coffee, cold brew or on the go? Jackson helps you right away — and our interactive tools show you live which adjustment does what.

Your brand — straight to the help

For our exclusive and premium brands, jump straight to the right chapter here:

Doesn’t taste the way you hoped?

“Doesn’t taste right” isn’t a defect — usually it’s just one adjustment. By the way, we extract by weight, never by time: scale on, taste decides. This way:

Nothing helped? Then it’s over to us.

Fastest line, around the clock: Ask Jackson, our AI coach in the chat here on the website — he helps you right away with any question — from product recommendations to troubleshooting.

For anything beyond that — or if it’s a warranty case — this helps us help you without rounds of back-and-forth:

  1. Reply to your order confirmation — that way we have your order number right at hand. (Can’t find the email? Write to office@coffeecoachingclub.ch and give us your order number.)
  2. Device & purchase date: model, serial number (a photo of the type plate is enough), purchased on …
  3. Description of the fault: what exactly happens, since when, how often?
  4. What you’ve already tried: which steps from the guides?
  5. Photos & videos: of the problem and the type plate — for noises please send a video with sound. Large videos (over ~20 MB) as a link.

We’ll get back to you within 1–2 business days. Prefer in person? Book an appointment or drop by our showrooms in Zürich & Bern.

Email template (just fill it in):

Order number: #
Device (brand + model):
Serial number (see type plate):
Purchased on:
Problem since:

What exactly happens:

What I have already tried (steps from the First Aid page):

Attachments: photo of the type plate / photo or video of the problem

Your statutory warranty and guarantee rights remain unaffected — the First Aid steps are voluntary and only a recommendation. Important: if you discover a defect, please report it to us promptly.

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