Shipping, delivery and returns

Shipping, delivery and returns

You can order our range online or in our shops. Our Bern and Zurich locations demonstrate the real product, roastery and service expertise behind the online shop.

Switzerland and Liechtenstein

For processing and shipping within Switzerland and Liechtenstein, please allow 2 to 4 business days. We use several stock locations. For questions about an existing order, including the order number helps us identify the request quickly.

Forwarding abroad

We deliver to Switzerland and Liechtenstein. For other countries, your order goes via pickup in Zurich Oerlikon:

1. Order online and choose pickup in Zurich Oerlikon as the delivery method.
2. After your purchase, email us at [email protected] or call +41 76 789 15 79 to let us know you would like your order forwarded to your country.
3. As soon as your parcel is ready, we send you its dimensions and weight.
4. You book a courier of your choice, for example DHL or UPS, to collect it from us at Hagenholzstrasse 50b, 8050 Zürich, and send us the shipping label and accompanying documents.
5. We attach the label and documents to the parcel and hand it over to the courier.

Export from Switzerland, customs clearance and import into the destination country are your responsibility, as are the related costs. Our terms and conditions also apply.

Scheduled delivery of large espresso machines

Special delivery conditions apply to certain La Marzocco and Victoria Arduino machines:

• Delivery is scheduled with you.
• Delivery is made to the curb.
• Delivery is possible within an approximate driving radius of 2.5 hours, for example to Geneva, Lausanne, Zurich, Basel or Lucerne. Please confirm the specific address with us before ordering.
• Carrying the machine to the installation point as well as on-site commissioning and an on-site barista workshop are not included; ask us if you need them.

Returns, exchanges and cancellation

We voluntarily offer an exchange within 7 days, by replacement delivery or store credit. A tiered restocking fee applies:

• For goods with a value up to and including CHF 200: 15% of the goods value.
• For goods above CHF 200: our effective costs of 3% plus a CHF 0.30 payment fee and weight-based shipping costs, capped at 15% in total.
• For cancellation before dispatch: 3% of the order value plus CHF 0.30.

The binding details and conditions are set out in our returns and exchange policy and in our terms and conditions, in particular sections 8 and 10.