SERVICE & SHIPPING

Service, Shipping and Showrooms: Frequently Asked Questions

We want you to feel truly at home with us, not just when it comes to coffee, but with everything around ordering, delivery and service. Here you'll find the most important information. If you have questions about equipment and preparation, check out our buying guide or the section Preparation and Troubleshooting.

How quickly will my order be delivered?

Delivery within Switzerland and to Liechtenstein usually takes 2 to 4 business days. From an order value of CHF 60, shipping is free. We ship with reliable Swiss parcel services, and you receive a tracking link by email.

Which payment methods do you accept?

We accept cash, Twint, credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and advance payment. For larger purchases, we also offer financing options. Find the details on our bundle offers page.

Can I finance equipment?

Yes. For larger investments, we offer financing options and bundle offers with shop credit. This way, you can put together your dream setup without having to pay for everything at once. Find all the current terms on our bundle offers page.

Can I return products?

We want you to be happy with your purchase. If a product arrives damaged or doesn't match what you ordered, get in touch with us at office@coffeecoachingclub.ch and we'll find a solution together. For unopened and unused items in their original packaging, we voluntarily offer, with proof of purchase, an exchange within 7 days of receipt (via replacement delivery or shop credit) – with a tiered restocking fee, which we explain to you openly at Returns & Exchanges. Electrical appliances, coffee and a few other items are excluded from exchange (details in the Terms of Service, Section 8). The best way is to experience machines and grinders beforehand in our showrooms in Zürich (larger selection) or Bern, so you can be sure it's the right fit.

What does the warranty cover – and what doesn't it cover?

To be fully transparent: the statutory warranty (24 months on new goods, 12 months on used items) covers material and manufacturing defects that were already present at delivery – including hidden ones. If such a defect appears, we repair it first; if that isn't possible, we replace the item with an equivalent one, and if that isn't possible either, you receive shop credit at current value.

Not covered – as with all retailers – is what only develops through use or external influences: normal wear on consumable parts (e.g. gaskets and O-rings, shower screens, filter baskets, burrs, valves, water filters, batteries and rechargeable batteries, as well as mechanically stressed small plastic parts like hinges or dosing flaps), limescale buildup and neglected cleaning or maintenance, operating errors (e.g. foreign objects in the grinder), drop and impact damage, moisture, and repairs or modifications carried out by third parties. Fair is fair: if a consumable part fails prematurely due to a material defect, that is of course covered. And because we're honest: if we examine a device that's sent in and it turns out there's no warranty case, we have to charge for the inspection (Terms of Service, Section 9) – if in doubt, just ask us first, it costs nothing.

The best protection is good water and regular care: we'll show you how to prevent limescale from forming in the first place at Composing your own coffee water – and, when buying a machine from CHF 1500, in the included introductory course. Manufacturer warranties (e.g. Weber Workshops, 12 months) apply in addition to your statutory rights.

Can I see the equipment before buying?

Yes, that's exactly what our showrooms are for. At Coffee Coaching Club Bern (Gerberngasse 44) and at Showroom Zürich Oerlikon (Hagenholzstrasse 50b), espresso machines and coffee grinders from our range are ready for you to explore.

As a coffee roastery, we use the same machines and grinders ourselves every day. That means we advise you from our own experience, not from a catalogue. If you want to see a specific model, just get in touch with us beforehand so we can make sure it's actually in the showroom.

What's the difference between the showroom in Bern and Zürich?

Our Showroom in Zürich Oerlikon (Hagenholzstrasse 50b), at around 180 m², is our larger location with a broader selection of machines and grinders. The location in Bern (Gerberngasse 44) is where it all began for us: café, roastery and showroom in one, with a curated selection of the most popular models. Both locations offer personal advice and the chance to experience equipment live.

Do you offer barista courses or workshops?

Yes, we offer several different formats:

Private Barista Workshop – a personal 1-to-1 or 1-to-2 training session where you learn on professional equipment from our showroom. Extracting espresso, steaming milk, shaping latte art. Available in German and English.

Workshop on your own equipment – we come to you and run the workshop on your own machine and grinder, in your kitchen or your office.

Team Event Workshops – corporate events as a team-building activity. We put together something individual for your team.

Coffee Tastings – sensory training for 1 to 18 people. Taste different countries of origin and roast profiles and sharpen your perception of aroma.

Latte Art Course – learn the art of perfect milk foam and the patterns in the cup.

Is a barista course included when I buy a machine?

Yes. When you buy an espresso machine worth CHF 1500 or more, an introductory course of around 60 minutes is included. It covers our extraction philosophy, your personal espresso ritual, and everything you need to enjoy using your machine from day one. The course is tailored individually to your setup, and it takes place at the showroom in Bern or Zürich.

Which brands does Coffee Coaching Club carry?

We carry over 80 brands that you can buy from us in Switzerland. Among the machines, this includes La Marzocco, Rocket Espresso, Arkel, ECM, Profitec and Flair Espresso. Among the grinders Mahlkönig, Eureka, Option-O, Weber Workshops, Comandante and Varia. Among the accessories Normcore, Acaia and many more. For numerous brands, we are the official Swiss importer. Discover all brands

Are you a coffee roastery or an equipment shop?

Both. That's what sets us apart. We roast our own coffee beans in Zürich and, at the same time, sell the equipment we work with every day. Machines, grinders and tools that we use ourselves and truly believe in. That means when we recommend a grinder or a machine to you, it's because we know it, not because we read about it in a catalogue. That's our view of good advice. Feel free to also use our advisory tool for some initial guidance.

Do you also repair coffee machines?

For machines bought from us, we offer support and help if problems come up. For technical questions about equipment from our range, we're happy to advise you. For extensive repairs and maintenance work, we recommend specialised workshops. Find tips for daily care and cleaning in our Preparation and Troubleshooting section.

More questions? Discover our other FAQ sections: Buying Guide | Preparation and Troubleshooting | Brands and Products. Or use our advisory tool.