Cancellation policy

Some of our coffees are available as a subscription. Here is a short, clear explanation of how the subscription works and how to end it.

How the subscription works

  • On the product page, instead of a one-time purchase, you choose a delivery rhythm: every 2 weeks or every month.
  • The subscription renews automatically from delivery to delivery until you cancel it.
  • For each delivery, you pay the amount shown to you in checkout before you complete your purchase (currently the same as for a one-time purchase), plus shipping.
  • Payment is taken automatically with the payment method you save when you subscribe. For subscriptions, we offer credit card payment in checkout.
  • Before buying, you explicitly confirm in checkout that the recurring amount will be charged automatically until the subscription ends or you cancel it.
  • If we change the price of your running subscription, we will email you at least 14 days before the first charge at the new price. Until then, you can cancel.

Skipping, payment method, address

In the subscription management area of your customer account, you can skip individual deliveries, resume a paused subscription and change your payment method and delivery address.

Cancelling

You can cancel your subscription at any time: yourself in the subscription management area of your customer account, or by email to [email protected]. From the moment you cancel, nothing more will be charged. Deliveries that were already billed before then will still be shipped. If a paid delivery is not shipped, we refund the amount to your payment method.

If a payment fails or a coffee is out of stock

  • If the charge fails, we try again up to three more times, 7 days apart. If it still does not work, the subscription is ended.
  • If your coffee is out of stock, we try up to ten times, one day apart. After that, this one delivery is skipped; the subscription continues.
  • If we stop offering a coffee, we may end the subscription for future deliveries. We will let you know in advance.

Returns

Our General Terms and Conditions (AGB, in German) and the rules on returns and exchanges (in German) apply to every delivery. Coffee is excluded from exchange (AGB, section 8.5). The subscription rules are set out in section 10a of the AGB; in case of contradictions, the AGB prevail.

Questions

Write to us at [email protected] or call us: +41 76 789 15 79.