Shipping policy

This translation is provided for information purposes only. Only the German version is legally binding.

Shipping policy

Shipping within Switzerland and Liechtenstein: flat shipping fee of CHF 6.50 per order (including shipping, packaging and postage). Orders of CHF 60 or more ship free of charge; household appliances (coffee machines and grinders for private use) always ship free of charge. We ship from Tuesday to Friday; delivery generally takes 2–5 working days, and you will receive a tracking link by email. If not all items are available immediately, we aim to send one combined shipment – an order may be held back for this purpose.

We do not deliver to other countries (including the EU); the only option is pickup in Zürich Oerlikon by a courier you book. All costs as well as customs, import duties and taxes are borne by the customer. In the case of returns (e.g. because the import was not completed), shipping costs will not be refunded.

We do not ship commercial machines; we deliver them together with on-site installation. Commercial machines from ECM are an exception: we ship these for a shipping surcharge of CHF 100 per machine. Household appliances over 30 kg and household appliances of certain brands (e.g. La Marzocco, Victoria Arduino) are delivered free of charge by a service provider of our choice to the curb, during the carrier’s business hours.

Returns and exchanges: see “Returns & exchanges” (/en/policies/refund-policy). Our terms and conditions are binding (in particular sections 6, 8 and 10).